Frequently Asked Questions

Yes. Our core PDF tools including merge, split, compress, and convert are free to use with generous daily limits. Premium unlocks unlimited usage and advanced tools.

Absolutely. Files are processed securely in the cloud and automatically deleted after 2 hours. We never share your documents with third parties.

No installation required. All tools work directly in your browser on Windows, Mac, Linux, and mobile devices.

We support PDF, Word (DOC/DOCX), JPG, PNG, and more depending on the tool you choose.

Files are automatically deleted from our servers after 2 hours. You can also manually delete them anytime using the "Delete Now" button.

Free plan includes 5 uploads/day with 50MB file size. Premium plan offers unlimited uploads, 500MB file size, priority processing, and access to advanced tools like e-sign, watermark, and translate.

You can cancel anytime from your Account Dashboard. Your premium access will continue until the end of your billing period.

Yes, we offer a 7-day money-back guarantee. Contact support within 7 days of purchase for a full refund.

Yes. Our website is fully responsive and works on all mobile devices, tablets, and desktops.

API access is coming soon. Join our waitlist to get notified when it launches.

Yes, OCR is available for Premium users to extract text from scanned PDFs and images.

Email us at support@bananapdf.com or use our Contact page. We respond within 24 hours.